Terms and Policies

By using our services, you agree to the terms and conditions outlined in this document. These terms apply to all users of the SMATX Limited website and services.

SMATX Limited provides transport, logistics, and delivery services across the United Kingdom. Availability of specific services may depend on your location, the nature of your goods, and operational capacity.

We offer various options including road transport, local and regional delivery, and tailored logistics solutions. The service chosen will depend on the destination, volume, and urgency of the shipment.

Estimated delivery times vary depending on the service selected, route, and external factors. Any times given are estimates only and are not guaranteed unless expressly agreed in writing.

Where applicable, you are responsible for all customs duties, taxes, and import charges associated with your shipment. These charges are imposed by relevant authorities once goods reach the destination jurisdiction.

When placing an order or booking, you must provide accurate and complete information about your shipment, including the type of goods, weight, dimensions, collection and delivery addresses, and any special requirements.

After you submit your request, SMATX Limited may provide a quotation based on the details supplied. Your order is confirmed once payment (or agreed payment terms) is in place and any required documentation is completed.

SMATX Limited reserves the right to refuse service at its discretion, including but not limited to orders involving prohibited, illegal, or unsafe goods, or where we cannot meet regulatory or insurance requirements.

We accept payment methods as communicated at the time of booking (for example bank transfer or card payment). Unless otherwise agreed in writing, payment terms require cleared funds before services commence.

Prices are quoted in pounds sterling unless stated otherwise, based on service type, volume, distance, and other relevant factors. Prices may change where costs (such as fuel or tolls) change materially between quotation and performance.

SMATX Limited may offer or arrange optional cover for goods in transit where available. Standard rates do not necessarily include full-value insurance unless expressly agreed. You should confirm your cover requirements before shipment.

SMATX Limited takes reasonable care in handling goods but is not liable for loss or damage caused by events outside its reasonable control, including natural disasters, industrial action, government action, or failures of third parties. Liability, where it applies, is limited in line with applicable law and any agreed terms of carriage.

SMATX Limited collects and processes personal data in accordance with applicable data protection laws (including the UK GDPR and Data Protection Act 2018 where relevant). We may process name, address, contact details, and shipment information to provide our services.

We take appropriate technical and organisational measures to protect personal data. No method of electronic transmission or storage is completely secure; we cannot guarantee absolute security.

You are responsible for providing accurate, complete, and truthful information when booking. Incorrect information may result in delays, additional charges, or inability to complete the service.

You must not ship illegal, hazardous, or restricted items except with our prior written agreement and in compliance with law. Breach may lead to refusal of service, disposal costs, penalties, or reporting to authorities.

You should inspect goods on receipt where practical. Any discrepancies or obvious damage should be reported to SMATX Limited as soon as possible and in any event within the timeframe specified in your booking confirmation or applicable law.

Cancellation rights depend on the stage of the service. Cancellations before dispatch or performance may be permitted subject to notice and any reasonable costs already incurred. Once a service has commenced, cancellation may not be possible or may incur charges.

Refunds, where due, will be handled in line with applicable consumer regulations and our written agreement. Refund requests should be submitted promptly with relevant evidence.

SMATX Limited may update these terms and policies from time to time. Changes will be posted on this page; the date of the latest version may be shown where we maintain one. Material changes may also be communicated where appropriate.

Continued use of our services after changes take effect constitutes acceptance of the updated terms, except where law requires separate consent.

These terms and policies are governed by the laws of England and Wales.

Parties will first attempt to resolve disputes in good faith. If a dispute cannot be resolved informally, the courts of England and Wales shall have non-exclusive jurisdiction, without prejudice to mandatory rights you may have as a consumer.

If you have any questions or concerns regarding our terms and policies, please contact us using the details below.

Phone: +447400468935

Email: contactus@smatx.co.uk

Address: 44 Oscott Road, Perry Barr, Birmingham, B42 2TA, United Kingdom